Service Coordinator

Vaughn Industries is a family owned construction company located in Carey, OH.  Vaughn Industries has been built through a deep commitment to its customers for quality service and to its employees for a safe workplace where they can create a successful future. We offer careers in Electrical, Renewable Energy, Mechanical, and High Voltage construction trades. We are seeking to hire a Service Coordinator to provide administrative support to the HVAC Service Department in all areas of operation. This position will be responsible maintaining the Service Technicians daily schedules and dispatching the technicians on call as needed, ordering materials and invoicing customers.  The Service Coordinator will act as a liaison between customer and the company, making sure that customer needs are met, creating a customer to client atmosphere in all interaction with prospective and existing internal and external clients. This position will work in our Lewis Center office.  Vaughn Industries offers great wages and a full benefit package to all full time employees!  Our culture is Safety Quality & Customer Satisfaction.


The ideal candidate will possess experience or certification in any of the following:

Dispatching experience in HVAC, Plumbing, Electrical or similar industry preferred
Superior customer service skills
Industry knowledge


High School Diploma or equivalent
Outgoing and pleasant personality
Ability to work closely with technical situations
Superior organizational & communication skills
Ability to effectively communicate with customers, technicians, and members of management
Excellent computer skills (excel, outlook, word, mobile apps)
Willingness to train & grow in the department

Duties for Service Coordinator:

Receive phone calls
Receive work orders & POs from service techs
Enter work orders & POs
Enter & transfer service techs hours to payroll
Place material orders
Price work orders
Invoice customers
Track customer payments/accounts receivable
Assign service vans to service techs
Customer follow-up
Direct, dispatch, schedule & manage daily schedules of HVAC service techs
Maintain on-call service tech schedule
Assign work orders
Track preventative maintenance for customers
VI facilities HVAC maintenance scheduling & tracking
Tracking & management of quotes & proposals
Refrigerant management
Track inventory of tools, materials  & equipment
Matching POs to A/P invoices & approval
Support Service Manager & Mechanical DM in quoting jobs
Other tasks as assigned by management

Wages and Benefits:

Excellent wages
Employee training and growth opportunities
Cell phone discount through Verizon
Employee appreciation events
Ace Hardware discount
Branded VI clothing store

After 30-day Introductory period Vaughn offers the following benefit package:

401k retirement plan with employer match 150% of the first 4% of employee deferral
Paid holidays
Paid vacation
Medical, Rx, Short Term/Long Term disability and Life insurance – (no premium for employee coverage)
Voluntary dependent health and life insurance
Voluntary dental and vision
Health Savings Account (HSA)
Paid military and jury duty leave

We are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Salary will be based on proven past success.

Vaughn Industries is an Equal Opportunity Employer & Drug Free Workplace.

If you are interested in applying for this job, please contact us below: